Dedicated to finding an aqueous solution for your cleaning needs
Since 1992, Kepner Equipment, Inc. has been dedicated to providing the highest quality high-pressure washing equipment and aqueous solutions to our clients. As an authorized sales and servicing dealer for the leading names in the industry, we take pride in our ability to deliver exceptional products and services to meet the unique needs of our customers.
Our story begins with a commitment to excellence, and over the years, we have grown to become Upstate New York's most complete and committed aqueous equipment dealer. With a vast range of products and services at our disposal, we empower our clients to tackle even the toughest cleaning tasks with confidence.
Authorized Sales and Servicing Dealer
At Kepner Equipment, we understand the importance of having the right equipment for the job. That's why we're proud to be an authorized sales and servicing dealer for top brands, including Landa, Karcher, Mi-T-M, and Aaladin. We're also authorized in the wash water treatment equipment industry by WaterMaze, ensuring that our clients have access to the most advanced solutions for their specific needs.
Parts Department
Our parts department is stocked with a vast array of hard-to-find parts and pieces, including pressure pumps, coils, spray wands, and hose reels. Whether you need a replacement part or something specific to fit your equipment, our team is dedicated to locating exactly what you need to get back up and running quickly.
Aqueous Solutions
At Kepner Equipment, we're committed to providing aqueous solutions for all your cleaning needs. Our team of experts is trained to understand the intricacies of high-pressure washing and aqueous equipment, ensuring that we can provide customized solutions tailored to your specific requirements. Whether you're looking for equipment, parts, or services, we have the expertise and resources to help you achieve your cleaning goals.
Featured Products
Our inventory includes a range of featured products designed to make your cleaning tasks easier and more effective. From cold water pressure washers and hot water pressure washers to portable infrared heaters, we have the right equipment to meet your needs. Some of our top featured products include:
- Cold Water Pressure Washers: Our cold water pressure washers are designed for heavy-duty cleaning and are perfect for tasks such as removing dirt and grime from surfaces.
- Hot Water Pressure Washers: Our hot water pressure washers are ideal for cleaning applications that require high temperatures, such as removing grease and grime from surfaces.
- Portable Infrared Heaters: Our portable infrared heaters are designed to provide safe and effective heat for tasks such as drying surfaces or thawing frozen lines.
Get in Touch
If you have any questions or need assistance with your project, feel free to reach out to our dedicated team at Kepner Equipment. Our team is here to help you achieve your cleaning goals, and we look forward to serving you.
Contact Information
To learn more about Kepner Equipment and our range of products and services, please contact us at:
2365 Firehall Rd. Canandaigua, NY 14424
Phone: 585-396-1960
Fax: 585-394-2999
Toll-Free: 888-895-2632
Email: tom@kepnerequipment.com
Hours of Operation: Monday - Friday, 8:00 AM - 5:00 PM, Saturday and Sunday, closed
Customer Service Experience
Positive Experiences
The reviewers had a great experience with the company's customer service. They were helpful, honest, and fair in their dealings. One reviewer appreciated the gentleman who offered to put a quick connect end on their high-pressure hose without being asked. Another reviewer praised the company for helping them with a small engine issue that they didn't normally work on. The reviewers also appreciated the company's prompt response time and willingness to help them get back on the road.
Quality of Service
The reviewers were impressed with the quality of service provided by the company. They were knowledgeable and efficient in their work, and were able to get the reviewers' equipment up and running ASAP. One reviewer appreciated the extra bushings and O-rings provided by the company to ensure that the repair was done correctly.
Equipment and Parts
The reviewers were satisfied with the equipment and parts provided by the company. They were able to find the parts they needed, and the company was willing to special order them if necessary.
Negative Experiences
However, some reviewers had a poor experience with the company's customer service. One reviewer was dissatisfied with the lack of communication and response time from the company. They were promised a call back within 30 minutes, but did not receive a call back for 2 hours. Another reviewer was upset about being charged for driving time without being informed beforehand.
Invoicing and Billing
One reviewer had an issue with the company's invoicing and billing practices. They were charged for two hours of labor, but the repair only took 10 minutes. The company's response was that they charge for driving time as well as on-site time, but this was not communicated to the reviewer beforehand.
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